Management of Hotel Accomodation

CRM is a business approach which can support the sales, marketing, and service processes within an industry and maximize its profit margins. It functions by associating with selected customers and providing them with an unparalleled experience both in terms of the quality as well as the manner in which their needs are addressed. This customer-centric approach is of pioneer importance in the hotel industry as it attempts to retain customers and build a long partnership with them.

In the hotel industry, it is not just the core customer services likes pricing, quality and delivery that matter; it is also the friendly approach, the prompt problem-solving, and the flexibitlity in options that make a big difference. Is this extended customer service that gives a company and edge over others as it increases the customer's perceived value toward its services.

CRM is essential in the hotel industry as it helps a company exceed its customer's expectations by enhancing the aesthetic value of its services and provifing the opportunity to build effective interpersonal relations.

Our Offer dedicated to Hotels

Get 360 degrees view of  the bookings and of your customers and accounts, email and phone log conversations, deals, special offers. You can build your database from scratch for ultimate customizability and control.

  • Automate: save precious time by automating guest communication and coordinations
  • Upsell: generate more revnue from every guest by offering additional services, effirtlessly
  • Collect: arrival info, passport and CC scans, E-signatures, authority form before arrival
  • Engage: enhance guest experience and increase brand awareness with smart and targeted communication.

You can easily communicate with your guests from the moment the booking is processed, thanks to a quick integration. Contact us now, and our expert will get back to you as soon as possible.

Get a Free Quote

Custom OTT Solution Development Expertise

Engage with your guests from the moment the booking is confirmed, offering them access to information and recommendations. Marketbox builds an effective customer support system that is fast and provides assistance to clients through phone, chat, e-mail and even in person.

Our CRM employs strategies like cross-selling that involves offering customers services that augment their original purchase and develop their interest in other products of the company. Offering upgrades or extra services, for example, sightseeing packages come under the category of up selling. CRM strategies also include benefits like a two-day all-inclusive package at a discounted rate for its loyal customers. All these schemes increase the company’s sales while making the customers’ purchase experience more meaningful.

Explore Our Video-Related Know-Hows to Grow Your OTT Business

We bring to the table the expertise you need to outperform the competition.

MAM orchestration

MAM orchestration

Automate complex workflows throughout your entire media management lifecycle — from bulk ingestion and transcoding to OTT fulfillment and playout. Easily manage and control MAM-related operations from a single hub.

video analysis

Real-time video analysis

Tap into our cutting-edge deep learning expertise to boost video processing capabilities. Leverage extended metadata generation, automated media content QC and compliance, semantics-driven ad placement, and more.
QA

Performance QA

Ensure a stellar QoE for your high-demand OTT platform. We perform rigorous load and spike testing on a variety of bandwidths to make sure your solution confidently supports millions of concurrent users.

AR/VR

AR, VR, and 360° video

Captivate users with highly immersive AR and VR video content. Put viewers at the center of action with top-quality 360° live video streaming to boost engagement and generate new revenue streams.
Healthcare

Healthcare and Telemedicine

Harness the latest telehealth technology to deliver high-quality, value-based care. From emergency stroke treatment to post-operative follow-ups, reach your patients via WebRTC apps wherever they are and whenever they need it.

GOT A CHALLENGE?

Tell us about your business problem to start working on a solution with top software development experts.